Wine Shop Manager (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Upper Bench Estate Winery & Creamery (http://www.upperbench.ca)

  Penticton, British Columbia

Wine Shop Manager

Upper Bench Winery & Creamery seeks a dynamic, sales-focused Wine Shop Manager to oversee daily tasting room operations, ensuring an exceptional guest experience and leading a high-performing, passionate team.

Sales & Customer Experience

  • Train and lead staff in selling wine, cheese, and club memberships.

  • Maintain a welcoming, knowledgeable, and service-driven tasting room.

  • Promote the Corks & Curds Club and educate guests on our wines and cheese.

Operations & Staff Management

  • Oversee staff performance and training.

  • Maintain training materials, tasting menus, and promotional signage.

  • Ensure seamless opening/closing procedures and adherence to policies.

  • Order and maintain inventory of all wine shop supplies and merchandise.

Inventory & Retail Management

  • Manage wine, cheese, and retail inventory, ensuring accurate sales tracking.

  • Oversee merchandise displays, transactions, and online order fulfillment.

  • Monthly inventory reporting to all departments.

Communication & Coordination

  • Liaise between the tasting room, winery, and creamery teams.

  • Coordinate vineyard/winery tours and collaborate on events and promotions.

  • Ensure cleanliness, compliance, and a top-tier guest experience.

Requirements

  • Strong sales, leadership, organization, and multitasking skills.

  • Excellent customer service, sales, and training abilities.

  • Professional demeanor and discretion in handling sensitive information.

  • Passion for wine, cheese, and hospitality.

 

If you’re an inspiring, sales-driven leader with a love for wine and cheese, and a talent for hospitality, we’d love to hear from you!

$24-$26 per hour plus sales incentives.

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