General Manager
(Wine Jobs:
Management & Administration)
Full Time
Calgary International Airport (YYC),
Alberta
VINO VOLO is now accepting Applications for position of General Manager at the Calgary International Airport (YYC) opening this Fall of 2016, please respond to this ad with a Cover Letter and Resume
THE COMPANY
Vino Volo is an innovative, high-end wine bar. We encourage airline travelers to experience hand-selected wines offered in themed tasting flights and by the glass. We also offer a robust food menu to pair with these unique beverage offerings.
POSITION SUMMARY
The General Manager is responsible for ensuring that his or her team surprises and delights Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge or in the retail section of the store. The General Manager is responsible all aspects of the operation of the store. The primary goals of the General Manager are to lead and coach his or her team and to impress customers with the quality of the Vino Volo experience. From time to time, a General Manager may also be called upon to assist at another store. 5 to 6 weeks of training in our Vancouver location is required prior to our opening on OCT 31st. Expenses paid
Essential Duties and Responsibilities:
- Managing the store to deliver excellent customer service and maximize sales opportunities
- Create a relaxed, refined, and enjoyable environment for customers in spite of the stresses, noise, and crowds of the airport environment
- Train new Wine Associates in Vino Volo’s approach to wine, service, and sales
- Evaluating employees to ensure they meet company standards
- Handling payroll for the store including but not limited to ensuring that employee hours worked are accurately tracked, ensuring that breaks are taken, and generating reports to the payroll vendor in a timely manner
- Ensuring that the store meets all necessary laws, codes and regulations including but not limited to local health codes and alcoholic beverage control codes
- Managing product offering and inventory
- Hiring, training and managing all store employees
- Managing the store in such a way as to deliver planned store controllable profit
Education and Experience Requirements:
- A four-year college degree is preferred, and two years of college education is required.
- Five or more years as a General Manager of a well-respected full-service restaurant, manager or server at a wine bar or winery tasting room, manager at a retail store, front desk manager at a hotel or equivalent position in the hospitality industry
- Strong foundation in wine fundamentals. Two or more years performing in some aspect of the wine industry preferred but not required. Examples include wine distribution, fine dining, wine retail or wine production.
- Pro Serve Certificate & Food safe certificate
- Candidates must hold a valid Canadian work permit. Candidates will be required to pass a background check with Transport Canada and US customs.
Knowledge, Skills and Abilities Requirements:
- Ability to lead and manage a team, scout for employee candidates, conduct interviews, spot talent, hire, coach and evaluate staff
- Knowledge of wines, including how to taste, evaluate, purchase and sell wines preferred but not required
- Skilled at and enjoys delivering excellent customer service
- Highly responsible and reliable
- Detail-oriented
- Ability to train staff, either individually or as a group in a new store
- Ability to manage vendor relationships at a local level, including knowledge of how the wine distribution industry works
- Basic understanding of restaurant economics, how to read a P&L and how to manage costs
- Experienced with and proficient at using retail point-of-sale systems
- 19 years of age or older (must be able to taste and evaluate product)
- Ability to communicate in English effectively, both orally and in writing
- Able to carry and balance a tray of full wine glasses; able to lift and carry a standard case of wine
Salary (DOE), Quarterly Bonus, Annual Wine Training Retreat, Full Benefits Package, 75% cell phone reimbursement
