Tasting Room Associate (Wine Jobs: Wine Retail & Sommelier)

Contract

  Red Rooster Estate Winery (http://www.andrewpeller.com)

  Naramata, British Columbia

Nestled in the heart of the Naramata Bench, Red Rooster Winery is one of British Columbia’s most picturesque and celebrated wineries. Known for its stunning views of Okanagan Lake, beautiful vineyards, and exceptional wines, we strive to create an inviting and unforgettable experience for every guest. From world-class wine tasting to intimate winery events, we offer a place where wine lovers can relax, unwind, and enjoy the best of the Okanagan.

About the Role

As a Wine Educator at Red Rooster Winery, you will be responsible for delivering outstanding guest experiences, sharing your wine knowledge in a fun and engaging way, and driving sales through exceptional customer service and communication. You'll act as a brand ambassador, ensuring that every guest feels welcome, informed, and excited about their visit.

This is a seasonal position, running from mid-April/May to mid-October 2025.

Key Responsibilities

  • Customer Engagement & Service Excellence:
    • Warmly welcome guests upon arrival and build genuine connections.
    • Lead engaging wine tastings with clear, informative communication.
    • Listen attentively to guests’ preferences and provide personalized wine recommendations.
    • Offer exceptional service, anticipating guest needs and addressing requests promptly.
    • Drive sales by promoting Wine Club memberships, exclusive events, and special experiences.
    • Meet and exceed individual and team sales goals by focusing on guest satisfaction.
  • Brand Representation & Sales:
  •  
    • Represent Red Rooster with enthusiasm, professionalism, and passion for wine.
    • Enhance guests' experiences by recommending wines, gifts, and accessories.
    • Assist with packaging, shipping, and organizing wine purchases to ensure a seamless customer experience.
    • Engage with guests and encourage referrals through excellent service.


What We’re Looking For

  • A genuine passion for customer service, with a focus on building lasting relationships.
  • Strong verbal communication skills and the ability to make wine education accessible and enjoyable.
  • Ability to multitask efficiently in a fast-paced environment while maintaining high service standards.
  • A positive, “Can Do” attitude, especially under pressure.
  • Experience in customer service, sales, or hospitality is preferred.
  • Wine knowledge or certifications (e.g., WSET 2/3, ISG/CAPS, CMS) is a plus, but a willingness to learn is essential!


Work Environment & Expectations

  • Work in a dynamic, active indoor setting including tasting bars, retail spaces, and event venues.
  • Ability to lift up to 40 lbs (cases of wine) and move between different areas of the property.
  • Must be able to work a flexible schedule including days, afternoons, evenings, weekends, and holidays, as required.


Perks & Compensation

  • Competitive hourly rate ($20.00 - $23.50 per hour) plus gratuities
  • $30 per successful Wine Club signup, and 5% commission on all bottles of wine sold!
  • Employee gift card with monthly allotment to use towards Andrew Peller products and experiences
  • Be part of a fun and passionate team dedicated to delivering exceptional guest experiences.
  • Opportunity to expand your wine knowledge and develop your career in the wine industry.
  • Work in a beautiful environment with a dynamic, fast-paced atmosphere.

$20-23.50 per hour

How To Apply

https://jobs.dayforcehcm.com/en-US/andrewpeller/CANDIDATEPORTAL/jobs/2286

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