Retail & Hospitality Manager
(Wine Jobs:
Management & Administration)
Full Time
Port Williams,
Nova Scotia
Position Overview:
Reporting directly to the winery owners, the Retail and Hospitality Manager plays a crucial role in overseeing and enhancing the guest experience at Planters Ridge Winery. The ideal candidate will have a passion for providing exceptional customer service, managing a dynamic team, and fostering a warm and welcoming atmosphere for all visitors.
Key Responsibilities:
Tasting Room Management:
Provide an exemplary tasting room guest experience including hosting wine tastings, conducting educational tours, sharing knowledge regarding our story, philosophy, wines and vineyards
Manage and lead a small, committed team of full and part time tasting room staff, their duties and productiveness, as well as providing leadership and coaching throughout the year
Coordinate closely with the kitchen team to ensure seamless integration of food service as well as wine offerings.
Oversee the day-to-day operations of the tasting room, including managing staff, scheduling, inventory control, and maintaining cleanliness and presentation standards.
Create and execute strategies to enhance the guest experience, focusing on smooth service and positive interactions in a fast-paced environment.
Work closely with key staff on event planning and execution
Provide support in the customer service aspect of our on-site accommodations, The Stay at Planters Ridge Winery.
Respond to email correspondence
Handle all customer concerns professionally and proactively
Represent winery at off-site events, tastings and venues as required
Comply with all health and safety regulations with assistance of owners
Manage Wine & Barrel Club (logistics, planning, and customer relations) as well as direct to consumer sales
Develop and maintain positive relationships with community partners to drive traffic to the tasting room and enhance the winery's presence in the local area.
Qualifications:
Professional warm and welcoming demeanor with a passion for delivering exceptional customer service.
Three or more years of experience in retail or hospitality management, with a proven ability to lead and motivate a team.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
Demonstrated ability to work independently and be resourceful when solving problems.
Tech-savvy and the ability to adapt to new technologies as needed.
Experience working within the wine industry considered an asset
Basic knowledge of digital marketing, photography, videography, and social media is considered an asset.
Flexibility to work evenings, weekends, and holidays as required.
Starting Salary Range is $48,000-$55,000, depending on experience
Gratuities
Full employee benefits.
How To Apply
Please submit your resume and cover letter outlining your qualifications and experience to
[email protected]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
