Guest Experience Manager (Wine Jobs: Wine Retail & Sommelier)

Contract

  Huff Estates Winery (http://www.huffestates.com)

  Prince Edward County, Ontario

About Huff Estates

Huff Estates is a premier winery in Prince Edward County, offering exceptional wine experiences through guided tastings, a restaurant, and an immersive hospitality environment. We are seeking a Retail Manager to oversee both the tasting room and restaurant, ensuring seamless operations, outstanding guest experiences, and strong sales performance

Key Responsibilities

Operations & Team Management

  • Oversee daily operations of the tasting room and restaurant, ensuring efficiency and excellence in service
  • Lead, train, and motivate a team of wine associates, servers, and hosts to provide outstanding hospitality
  • Implement and maintain best practices for workflow, customer flow, and service efficiency
  • Ensure a clean, organized, and well-stocked retail and tasting space
  • Manage staff scheduling to optimize coverage during peak hours, weekends, and special events

Guest Experience & Sales Growth

  • Drive sales by developing and implementing strategies for upselling wine, food, and merchandise
  • Ensure staff are trained in storytelling and wine education to enhance the guest experience
  • Monitor and improve wine club sign-ups, email sign-ups, and experience bookings
  • Maintain high levels of guest engagement, service speed, and hospitality standards

Financial & Performance Management

  • Set and track sales goals 
  • Partner with administration to manage inventory and coordinate with vendors to ensure proper stock levels
  • Optimize POS systems for smooth transactions across tasting bars, restaurant tables, and to-go purchases
  • Handle cash management and reconcile daily sales reports

Events & Special Programming

  • Support the execution of special events, private tastings, and seasonal promotions
  • Collaborate with the marketing team to develop email campaigns, social media content, and guest loyalty programs
  • Partner with winemaker and marketing to create exclusive tasting experiences

Qualifications & Requirements

  • 2+ years of experience in hospitality, retail management, or food & beverage leadership (winery or restaurant experience preferred)
  • Strong leadership and team development skills
  • Knowledge of wine, food pairings, and hospitality best practices
  • Excellent communication and customer service abilities
  • Ability to work weekends, evenings, and peak season hours
  • Comfortable with POS systems, inventory management, and sales tracking
  • Able to stand for extended periods and lift up to 50 lbs

Perks & Benefits

  • Competitive salary
  • Staff wine discounts & complimentary tastings
  • Opportunities for wine education & industry training
  • Beautiful work setting in the heart of Prince Edward County wine country

$25 - $35/hr

- Staff wine discounts & complimentary tastings

- Opportunities for wine education & industry training

How To Apply

Call Jason at 613-970-2001

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