Hospitality Associate
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Rosewood Estates Winery,
Ontario
Rosewood Estates Winery & Meadery is a family owned and operated producer of honest, low-intervention wine, innovative mead and local honey. We are seeking candidates for the seasonal position, with the possibility of extension, for an Hospitality Associate at the Rosewood farm in Beamsville, Ontario. This position is instrumental in driving daily front-of-house activities. If you are passionate about wine and food, thrive in a fast paced environment and are looking to join a small but specialized team of winemakers, sommeliers, managers, chefs, and beekeepers we would love to meet you.
The successful candidates will work directly under the supervision of our Hospitality Manager and be intimately involved in all aspects of retail and hospitality operations on the farm. The Hospitality Associate must have open availability throughout the summer season and an understanding that hours can be irregular at times. (Weekends and Holiday availability is required).
The ideal candidate should have experience with food and wine service (or a willingness to learn), and a strong work ethic to ensure high-quality service. The candidate will be expected to engage with guests during tastings, serve food, have a passion for local food and wine, excellent customer service and attention to detail. While no two days will ever be the same, duties include (but is not limited to) the following core responsibilities:
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Providing exceptional customer service to guests on the farm and have a positive attitude
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Servicing the tasting bar and bottle shop, conducting seated tastings, providing guests tours
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Participating in event planning and execution when required
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Be familiar and comfortable with our food menu offerings and ingredients
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Bussing and polishing glassware
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Educating all guests on our history, our products (wines, meads, & honeys), and our farming and beekeeping practices
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Executing POS sales, packing and shipping of orders, and other administrative duties as directed
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Remaining active throughout the day by maintaining a clean and presentable work environment, stocking and facing shelves, and other duties as directed
We are looking for individuals with the following qualifications:
- Ideal candidates have experience with wine and food service (or a strong willingness to learn) and can comfortably carry plates and glassware
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Passionate and knowledgeable about wine, WSET or wine education is an asset but not required
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Previous retail experience preferred
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Ability to legally work in Canada
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Self-starter and multi-tasker with the ability to perform calmly in fast-paced environments
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Good communication skills and ability to work both independently and as part of a team
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Tech savvy; previous experience with Shopify POS, Touchbistro and Tock
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Ability to lift and carry 40-lbs
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Ability to stand and move for long periods of time
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Ability to adhere to safety and operational procedures
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Hold a valid Ontario driver’s license
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Smart Serve certified and over the age of 19
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Must-have a soft spot for dogs and animals
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Must be able to work weekends, including long weekends and holidays
We offer a competitive hourly wage, along with the opportunity for additional compensation through gratuities and our incentive program. Our positive team environment gives you the opportunity to wear many hats and to assist with all other aspects of production, viticulture and viniculture as time permits. We are constantly searching, tasting, and asking questions about how we can grow and get better as a team. We value a positive, inclusive, and equal opportunity environment, and believe in the importance of diversity. All individuals who connect with our values are encouraged to apply.
If this sounds like something you would like to be a part of, please send your resume and cover letter in confidence to Megan Smith Prokop, Hospitality Manager at [email protected]. We thank all applicants for their interest, but only selected candidates will be contacted for an interview.
Hours of Work:
