Customer Service & Order Entry Coordinator (Wine Jobs: Management & Administration)

  Andrew Peller Limited (http://www.andrewpeller.com)

  St. Catharines, Ontario

Global Vintners Inc., a subsidiary of Andrew Peller Limited; is the leading manufacturer of premium consumer-made wine kits distributed through a wide network of Authorized Retailers across Canada, US, UK, Australia and New Zealand.  Our commitment to excellence and dedication to delivering the highest quality products in the winemaking market has made us the world’s foremost supplier of premium wine kits.  Our careful sourcing of supply, combined with state-of-the-art processing facilities and stringent quality control procedures continues to set the industry standard.

We are currently seeking a customer service focused individual with excellent communication and organizational skills to join our Administrative/Order Entry team at Global Vintners.

The successful candidate will be accountable for:

• Consistently delivering Best in Class service to all Global Vintners customers
• Execution of operational policies and procedures as they relate to processing customer orders and returns; including recommendation of alternate products/solutions if warranted
• Responding promptly and professionally to all customer inquiries, effectively redirecting and/or elevating where/when appropriate
• Processing customer returns in a timely manner
• Preparation and distribution of weekly customer concerns files.

 The ideal candidate will possess the following qualifications/skills:

• Post – secondary education in a related field; Hospitality designation as asset
• Knowledge of Global Vintners’ products and the Consumer Made wine business
• Proficiency with Microsoft Office
• Exceptional organizational and multi-tasking ability; working extensively on phone and computer
• Conflict management skills as they relate to dealing effectively with Customer concerns/complaints
• Ability to maintain composure and keep calm during stressful situations
• High attention to detail and accuracy
• Demonstrated success working in a fast paced team based environment.

Application Deadline:

Interested applicants should forward a detailed resume with cover letter outlining their qualifications no later than December 10, 2012 to:     

Human Resources Manager

Email to: careers@globalvintners.ca                                                                                      

We are conducting an internal and external search simultaneously. Only those selected for an interview will be contacted.

In accordance with the company’s “Employment of Relatives Policy”; immediate family of employees who currently work for Andrew Peller Limited; or any of its subsidiaries; are not eligible for (re) hire.   In addition, per our “Internal Job Posting Policy”; internal candidates must have been in their current position for one (1) year and their performance must be in good standing.  (For additional information, please refer to “Andrew Peller Limited Employee Handbook”

This is an entry level position. Salary is $32,800 based on 40 hours per week.

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