RETAIL & EVENTS MANAGER
We are looking for an energetic, dependable and motivated individual to manage our Wine Shop sales and events, as well as lead the retail team. Our ideal candidate would be great with customers, highly organized and have guest-relations and sales experience in retail, hospitality or another related field.
The role will involve:
- Oversee the daily management of the store/tasting room including planning, organizing, merchandising, customer service, motivating staff and other related duties including opening, closing and cashing out.
- Create exceptional on-site experiences and drive retail sales/grow revenue.
- Work with management to create an annual events plan and execute on that. This would include Wine Club events.
- Oversee the management and growth of the Wine Club.
- Lead the retail team and, in conjunction with the GM, hire and train retail staff.
- Create monthly staff schedules two weeks in advance.
- Manage tour and group bookings.
- Attend Tourism and shop/tasting room-based Industry meetings, as required.
- Create and maintain relationships with peers at local wineries and manage partnership programming and events.
- Maintain website, keep spec sheets updated, keep track of specials and limited-time-offers, create retail signage and communicate/create content and programming for social media.
- Order and maintain appropriate levels of merchandise, supplies and stock – including any food offerings.
- Create and manage in-store specials and seasonal offerings.
- Maintain the POS system and Inventory count, as well as walk-in cooler organized,
- Manage the shipments of on-line orders.
- Constant Contact data input and other general administrative duties.
- Ordering of printing documents – chits, product lists, thank you notes etc.
We need someone who:
- Is available to work weekends, holidays, and events.
- Has a passion for wine and delivering top-tier hospitality.
- Is a natural leader with excellent organizational skills and can multitask effectively.
- Boasts at least 2 years of experience in a related position – ideally within the wine industry.
- Wine education like WSET 2+, or equivalent, would be an asset.
- Can lift and carry 35 pounds throughout the day.